Verint AI-Powered Open Platform Ranks First in Cloud and On-Premises Group of workers Control, High quality Tracking, and Analytics Complex Utility Answers
SYDNEY & MELVILLE, N.Y.–(BUSINESS WIRE)–#AI—Verint® (NASDAQ: VRNT), The Buyer Engagement Corporate®, as of late introduced that it’s been identified because the main body of workers control (WFM), high quality tracking (QM) and analytics answers supplier in Asia Pacific (APAC) via the analysis company Frost & Sullivan.
The corporate’s touch middle platform completed the highest marketplace percentage management ratings from Frost & Sullivan for each and every of those segments in a document entitled Asia-Pacific Touch Heart Packages Tracker, 2023*. Verint’s management standing used to be additional strengthened because it used to be named a pacesetter in Frost & Sullivan’s Analysis of Finish-to-Finish Buyer Revel in Platform Panorama, solidifying the corporate’s place as a dominant participant involved middle packages and operations.
Verint used to be additionally identified as main the WFM, QM and analytics segments in a couple of particular person international locations across the Asia Pacific area, together with Australia, India, Singapore, China, and Hong Kong.
“Organizations are an increasing number of embracing cloud-based, omnichannel answers with complicated AI-powered analytics and automation to verify industry continuity and aggressive differentiation in a post-pandemic panorama. Distributors like Verint with its AI-powered open platform means had been at the leading edge of those technological adjustments, additional strengthening its popularity as a marketplace chief,” mentioned Krishna Baidya, senior director at Frost & Sullivan.
Verint’s President Asia Pacific, Ady Meretz is thrilled via the corporate’s ongoing good fortune and popularity around the area. “As organizations proceed to attempt for CX automation, the Verint Open Platform can meet our consumers anyplace they’re on their evolution, whether or not within the cloud or on-premises, and become their buyer and agent reviews thru AI-powered answers. It is pleasing to be celebrated via trade friends who lend a hand ascertain our management in those spaces.”
About Verint
Verint® (NASDAQ: VRNT) is helping the arena’s maximum iconic manufacturers construct enduring buyer relationships via connecting paintings, knowledge, and reviews around the undertaking. Greater than 10,000 organizations in 175 international locations – together with over 85 of the Fortune 100 firms – are the usage of the Verint Buyer Engagement Platform to attract on the most recent developments in AI, analytics, and an open cloud structure to lift buyer enjoy.
Verint. The Buyer Engagement Corporate®. Be told extra at Verint.com.
*Supply: Frost & Sullivan, Asia-Pacific Touch Heart Packages Tracker, 2023
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Matthew Frankel
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