Generate AI drafts with SupportAgent.aiÂ
We not too long ago received SupportAgent.ai to deliver the magic of AI-powered drafts to our consumers. SupportAgent routinely generates replies in accordance with your previous conversations and Medical doctors content material, making a fine quality draft that’s waiting to study and ship. Quickly AI drafts will likely be to be had natively in Assist Scout. Within the intervening time, you’ll be able to join right here to peer SupportAgent.ai in motion.
Keep within the glide and within the know with the up to date Shopify integrationÂ
Our Shopify integration simply were given much more robust. No want to click on into Shopify to view order knowledge or whole daily duties — now you’ll be able to do all of it in Assist Scout. We’ve added order standing, receipts, monitoring knowledge, and extra at once within the sidebar. You’ll additionally procedure cancellations and refunds at once in Assist Scout. Attach Shopify to get began. Already the usage of the mixing? Re-authorize Shopify within the dialog sidebar to get the updates.
Convey Instagram DMs into your InboxÂ
Assist Scout’s new Instagram channel integration lets in groups to control and reply to Instagram direct messages at once from their Inbox. In only a few mins, you’ll be able to attach your enterprise’s Instagram account to Assist Scout and produce extra visitor conversations into one position. Take a look at the setup information to get began.
Set up social channels on any planÂ
Shoppers on all present plans now have get right of entry to to the Fb Messenger and Instagram channel integrations. Account homeowners and admins can attach your corporate’s social media accounts within the Inbox channel settings.
Do extra with AI helpÂ
Polish and submit Medical doctors articles
AI help is now to be had within the Medical doctors editor, making it more straightforward than ever to submit fine quality assist content material. Use AI help to amplify fragmented ideas, repair wordiness, and test for spelling errors, making sure your articles are customer-ready very quickly. Simply spotlight some textual content, and click on the flicker icon to get began.
Be aware: AI help is to be had on all present Plus and Professional plans. For extra plan main points, discuss with our pricing web page.
Ship quicker Reside Chat responses
Make certain well timed and constant replies with the facility of AI help in Reside Chat. Whether or not you’re tweaking tone or making sure grammatical perfection, AI help help you ship the rapid give a boost to consumers be expecting. Spotlight some textual content, click on the flicker icon, and provides it a check out subsequent time you are in are living chat!Â
Be aware: AI help is to be had on all present Plus and Professional plans. For extra plan main points, discuss with our pricing web page.Â