Ubisend Overview 2021 :Is It The Finest Chatbot Platform?

Ubisend, The Finest Chatbot Platform In 2021?

Chatbots have exploded into the enterprise world. With the current pandemic accelerating adoption, a number of chatbot platforms have emerged because the go-to for companies taking a look at AI and automation.

One in every of these platforms is ubisend, a UK-based chatbot platform with a spread of big-name purchasers. We had a play with the ubisend platform to see if it lives as much as its status; right here’s our verdict. 

What Is Ubisend?

ubisend is an all-in-one built-in chatbot platform designed to offer organizations with a single instrument to enhance efficiencies throughout their whole enterprise. ubisend makes use of an enormous vary of options, enabling companies to implement options throughout all departments, similar to customer support, gross sales, and HR. 

Described as a ‘conversational workflow automation’ platform, ubisend stakes its declare out there as the one platform designed to satisfy all of your AI and automation wants. Spotlight options embrace a strong dialog builder, built-in pure language processing, reside chat, enterprise-grade chatbot instruments, ticketing, and an ‘combine something’ coverage – all underneath a single umbrella. 

What We Appreciated About Ubisend:

Earlier than we even dive into the stand-out elements of ubisend, it’s value mentioning the breadth of the platform. It has a, fairly actually, large vary of options and capabilities underneath its hood. It reminded us considerably of Salesforce when it comes to a variety of options and potentialities. 

On the time of writing, ubisend might be probably the most versatile and complete chatbot platform we’ve reviewed. We discovered it onerous to seek out these lacking killer options, and there are a number of good addons that the majority different platforms don’t have.

It could be not possible to cowl each aspect of ubisend in a single article, listed below are a number of of the standout options we loved: 

1- Creating Chatbots:

Dialog builder:

A totally versatile dialog builder supporting an enormous vary of message varieties and performance. This is among the strongest dialog builders we’ve seen, and it stands as much as ubisend’s declare of having the ability to assist each division’s wants. 

The builder itself is easy sufficient to make use of, and we might create pretty complicated conversations fairly rapidly. A number of the superior options, similar to implementing integrations, do require a bit extra nuance. This isn’t an enormous concern. Nonetheless, integrations would usually be dealt with by a staff/employees member with a little bit of pre-existing technical information. 

Human Fallback:

A key a part of any chatbot contains human fallback (which allows your customers to get in contact with a human agent). 

We favored the number of completely different strategies ubisend allows, and it appears like they’ve a human fallback for companies of all sizes and assets. Dwell chat is the apparent human fallback technique (plus, reside chat is a local a part of ubisend, at no additional price!). 

For companies with out the assets for reside chat, the chatbots can take a message and autonomously e mail, or by a channel integration similar to Slack, to one among your staff. 

MessageTypes:

We cherished the number of message varieties ubisend chatbots can ship. You possibly can make the most of carousels, photos, buttons, movies, funds, amongst many others, to develop compelling and interesting conversations.

It’s value noting that not each message kind can be utilized on each channel (facet observe, ubisend helps over 30 completely different channels). This isn’t actually a fault of ubisend’s, because the completely different channels, similar to Fb Messenger or Microsoft Groups, have imposed sure message varieties.

2- The ‘Mind’ Behind Your Chatbots:

Each chatbot wants a ‘mind,’ and ubisend’s is as full as they arrive. 

ubisend comes with ubiNLP (their pure language processing) to energy your chatbot’s conversations and understanding. In addition they make it potential to modify NLP suppliers, for instance, to Dialogflow or Lex, which is kind of a novel and welcome function.

Coaching your chatbot is self-explanatory and fast to do. We didn’t have time to do in depth coaching, nevertheless it shouldn’t take too lengthy to get your chatbots as much as human ranges of interplay. 

Constructing A Information Base:

ubisend is among the few platforms that help you construct a information base of pre-existing content material. You possibly can crawl a complete web site and import the content material into your chatbot’s information base. This content material can then be used inside chatbot conversations. 

This function was unimaginable to make use of, and we favored how it might frequently crawl your web site to make sure the content material is updated. 

You too can give PDFs the identical therapy, making ubisend an awesome instrument for sharing product specs and worker guides. 

3- Integrating With Different Software program;

One other space that ubisend stands out from the group. You possibly can combine your chatbot with any exterior software program, so long as it has an API. Add results in Salesforce, pull product information out of your WMS, ship a assist ticket to Freshdesk, replace worker data in your HRMS — that is the place ubisend helps their declare of being the only instrument for all of your departments. 

Establishing integrations could be a bit difficult for the non-technically minded, though ubisend’s builders can do that for you (this service is a one-off additional price). 

We additionally favored how ubisend can connect with your spreadsheets. A bit of extra area of interest of a function however very useful for companies that depend on spreadsheets for his or her information storage. 

4- GDPR And Information Safety:

As with every instrument that offers with information, security and safety are paramount. Total, we have been impressed with the steps ubisend has put in place to make sure information safety. 

Information Safety:

All information handed by the platform is encrypted, companies can prohibit entry to data-sensitive areas of the platform, and it’s straightforward to export or delete any information saved. 

ubisend have performed their greatest to present you full management over the info your chatbots acquire. You possibly can set your information retention interval and masks sure information (similar to a consumer’s tackle or cost particulars) throughout the platform. 

Internet hosting:

Do it is advisable to adjust to particular internet hosting restrictions? ubisend has you lined. You possibly can host the ubisend platform both in your infrastructure or within the cloud. Internet hosting alternate options might be Azure, Cloud-hosted, Google Cloud, AWS, and even on-premise.

As a complete, we’d be proud of trusting our information throughout the ubisend platform. A little bit of analysis exhibits they’ve gone by the related cybersecurity {qualifications} (similar to ISO27001 and CyberEssentials), and the platform has all the safety components you’d count on to see. 

Different Options We Appreciated:

1- Crew administration:

Including new staff members is straightforward. You possibly can prohibit entry to the platform on a feature-by-feature foundation. Want somebody to watch reside chat, handle tickets and add FAQs, however not go anyplace close to creating or enhancing conversions and integrations? That’s easy, replace their entry ranges. 

2- Languages:

You possibly can construct chatbots in a number of languages, together with English, Spanish, Italian, Dutch, German, and extra. You activate your required languages or sometimes converse to your account supervisor to get one arrange. This makes it straightforward to create a multilingual chatbot, which is nice for companies with dispersed goal customers. 

3- Channels:

You possibly can deploy chatbots on over 30 completely different channels concurrently. In case your consumer base is dispersed throughout a number of digital places, this ought to be cause sufficient to go for ubisend. ubisend can be behind the notorious full-page chatbot, a novel and interesting channel that exhibits severe potential. 

4- White labeling:

We observed ubisend has a accomplice program, likely aimed toward advertising and marketing companies. Businesses can turn into whereas label companions, reselling the ubisend platform underneath their model. 

You possibly can white-label each aspect of the platform to painting your emblem, corresponding coloration scheme and even host it in your chosen area. So far as we are able to inform, your purchasers will don’t know who ubisend are. 

That is clearly not related to everybody, however the ubisend accomplice program appears to be like like an awesome selection for increasing their providers.

What We Assume May Be Improved:

ubisend was clearly designed to resolve a variety of enterprise challenges underneath a single roof. We are able to simply see how a enterprise would be capable to progress by completely different departments, fixing challenges and implementing a spread of automated options. 

This being mentioned, it might make the platform really feel a bit of on the daunting facet. ubisend has performed lots to make utilizing the platform really feel pure and straightforward to make use of, however, relying in your staff’s prior expertise, there’s in all probability a bit of little bit of staff coaching wanted. 

We don’t assume it might take lengthy to get everybody in control on utilizing completely different components of the platform, however a tutorial wizard could be good. 

As beforehand talked about, ubisend helps an enormous vary of languages. Many of those can be found out-of-the-box, and a few require you to contact your account supervisor to show them on. This isn’t an enormous disadvantage however might be a bit of annoying in case you don’t just like the backwards and forwards between your self and your vendor. 

Their small discuss function (the standard ‘I’m having an awesome day, thanks for asking!’ chatbot responses) is sweet. You possibly can customise the responses and switch them off or on. We’d have favored to have seen extra default small discuss choices, though that’s extra of a nice-to-have than anything. 

Whereas importing a complete web site’s content material right into a information base was unimaginable to see, we’d just like the function to be tidied up ever so barely. Sometimes, it is advisable to manually edit content material the place it’s turn into a bit jumbled up, however that is removed from a game-breaker. 

If we needed to choose between manually re-creating all of our pre-existing web site content material or simply tidying the odd web page up, we’d take tidying the odd web page up each time. 

The Value:

On the time of writing, ubisend prices £300/PCM. This contains entry to your entire platform, and there’s no ‘premium vs. starter plans’ or any additional hidden prices. 

The simple and predictable pricing was a nice shock, differing from most different chatbot platforms’ pay-as-you-go pricing fashions. They provide extra providers, similar to implementing your answer for you, integrations analysis, and analytics recommendation which are priced individually.

You may get a full breakdown right here: 

https://www.ubisend.com/pricing

Seeing If Ubisend Is Proper For You:

The ubisend web site is pretty easy, overlaying a full record of their options, use circumstances, integrations, and buyer success tales:

https://www.ubisend.com/ 

Reserving a demo by ubisend entails talking to one among their notorious full-page chatbots, the place you’ll be able to organize a tour with one among their professionals or e book a casual dialog: 

https://ubisend.com/book-demo

Conclusion:

ubisend is a complete chatbot platform. It doesn’t drive you in any path, prohibit any components or restrict any potential. 

If you happen to’re in search of a plug-in and-go-style chatbot, similar to one for reserving tables at your restaurant, ubisend could be a bit a lot for you. That being mentioned, you’ll be capable to create extra spectacular conversations utilizing ubisend than you’d with a less complicated platform. 

ubisend is clearly carving its area of interest because the platform for organizations to scale automation throughout their whole enterprise, tackling complicated challenges and enhancing efficiencies in each nook. 

Our remaining phrases? Get ubisend if you wish to create highly effective, challenge-solving, and bespoke chatbots. The corporate defines the time period ‘conversational workflow automation,’ and we’re excited to see the place they go subsequent. 

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