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One thing high-performance teams do well is distribute authority — they have a clear system that specifies how decisions are made, and it enables the team to move quickly. Does making a small copy change require approval from five people? Or do processes exist that empower a single person to make a change and ship it? While it seems clear …
Read More »The RACI Matrix makes sense, but it has a few fundamental flaws. ARPA is Help Scout’s alternative.
