“Channel migration” generally means shifting some percentage of your incoming support questions into more cost-effective or easily scalable channels. Encouraging customers to self-serve with online tools and resources is a classic example. At a high level, channel migration is about broad changes like improving your contact pages and knowledge base or restricting access to certain channels based on customer characteristics …
Read More »Automating Query Optimization and Predictive Maintenance
SQL Server is a powerful relational database management system (RDBMS), but as datasets grow in size and complexity, optimizing their performance becomes critical. Leveraging AI can revolutionize query optimization and predictive maintenance, ensuring the database remains efficient, secure, and responsive. In this article, we will explore how AI can assist in these areas, providing code examples to tackle complex queries. …
Read More »Understanding Query Deserves Freshness (QDF) in SEO
You may have Googled something in the past and seen articles just published in the last few hours at the very top. If you publish articles of your own, you may even have wondered how these other websites managed to achieve this with brand-new content. The answer to that is “Query Deserves Freshness (QDF),” which is designed to show the …
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