Tag Archives: Gracefully

How to Turn Off a Support Channel Gracefully

How to Turn Off a Support Channel Gracefully

With all the emphasis on omnichannel customer support, it might seem like every support team is adding more and more support channels to their repertoire. Bain & Company expect to see omnichannel platform adoption increase from 16% to 54% in the next three years. Everyone is jumping aboard the omnichannel train — the more channels, the better, right? Not always. …

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