Tag Archives: Downtime

Phased Migration Strategy for Zero Downtime in Systems

Phased Migration Strategy for Zero Downtime in Systems

In distributed systems, multiple services work together to complete a task, each managed by different teams and evolving independently. This often leads to the need for dependency migrations, such as database schema updates, external service upgrades, or changes in data sources. These migrations are a crucial part of the development lifecycle and require thorough planning and execution to prevent rollbacks, …

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How Customer Support Teams Can Maximize Seasonal Downtime

How Customer Support Teams Can Maximize Seasonal Downtime

Regardless of your industry, you’re probably no stranger to a seasonality slump. Between the spurts of chasing inbox zero, battling bugs, and helping customers get the best experience out of your company, you may wonder: “What can I do to get the most out of the occasional downtime dilemma?” As a physical product-based B2C company, Fracture’s high support-volume seasons revolve …

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What We Should Learn From OpenAI’s Downtime Incident

What We Should Learn From OpenAI’s Downtime Incident

On December 11, 2024, OpenAI services experienced significant downtime due to an issue stemming from a new telemetry service deployment. This incident impacted API, ChatGPT, and Sora services, resulting in service disruptions that lasted for several hours. As a company that aims to provide accurate and efficient AI solutions, OpenAI has shared a detailed post-mortem report to transparently discuss what …

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