Readers help support MSpoweruser. We may get a commission if you buy through our links. Read our disclosure page to find out how can you help MSPoweruser sustain the editorial team Read more It’s no secret that Microsoft is betting big on Xbox Cloud Gaming as a broader effort to make the Xbox-less Xbox experience a thing. And now, a …
Read More »Revamped Tesla Model Y to Start Delivering in March
A new, revamped Tesla Model Y is set to land in the US in March and is already available to order, though it won’t come cheap. Retail prices are set to start at $60,000 before incentives, taxes, and delivery fees in the US. This is about $12,000 more than the previous Model Y, according to Tesla’s online model comparison tool. …
Read More »Heads up — fake Reddit sites are delivering dangerous malware
Bleeping Computer Hackers are spreading a dangerous malware called Lumma Stealer by tricking you into clicking on a link in a fake Reddit thread that supposedly solves a problem, as Bleeping Computer reports. After clicking the link, the victims are transferred to a fake WeTransfer site similar to the transfer site’s interface. Sekoia Researcher crep1x found the total number of …
Read More »6 Tips for Delivering Effective International Customer Service
Your site or product may be geared toward people who speak your language, but even before you offer customer service in different languages, people who don’t have alternative solutions in their own languages inevitably seek out your product or service. It’s a nice problem to have, although providing international customer service can be a challenge before you’re prepared to offer …
Read More »9 Tips for Delivering Time-Sensitive Customer Service Fast
When time is of the essence, fast email support is a given. But there’s much more to providing exceptional customer service when everything is ASAP. The one constant in travel is that it’s always changing, and fast: flights are cancelled, trains delayed, luggage lost. When you’re on the train from Bruges to Belarus, you want to believe that the company …
Read More »How to Get Started Delivering Proactive Customer Service
Companies think they know what proactive customer service is, but they often only consider the digital examples. Building a solution in a conference room, they fail to bring humanity to the experience, creating uninspiring — or even annoying — proactive customer service elements: An email that’s sent repeatedly after a customer abandons a shopping cart. The ever-present, always scrolling, blocking …
Read More »Delivering Great Customer Service in the Healthcare Industry
Every industry has its nuances. Perhaps there’s specific terminology to learn or a heavier focus on one type of metric over another. Often, customer service skills are transferable; however, in some cases there are significant differences that make things a bit more complicated. Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like …
Read More »11 Tips on Delivering Great Customer Service in Education
When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole. In order for frontline educators to …
Read More »Delivering Excellent B2C Customer Service: 7 Best Practices
In every organization, whether you sell directly to consumers or to other businesses, customer experience has the power to make or break the bottom line. Business to consumer (B2C) customer service may differ from its business to business (B2B) counterpart, but it still plays a massive role in building customer loyalty and happiness and generating ongoing revenue. In this blog …
Read More »Delivering More Customer Delight, Not More AI Hype
Today we’re announcing two brand new AI features from Help Scout: AI drafts and AI answers. We’re so excited for you to try them, but it’s also important for us to keep it real about what they’ll change and what they won’t. We’ve seen a troubling trend emerge in support software: Companies are rushing to market with AI features and …
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