Tag Archives: Degrading

5 Ways to Automate Support Without Degrading Service

5 Ways to Automate Support Without Degrading Service

The word automation dredges up some terrible imagery. From mindless robots to customers repeating their requests ad infinitum, customer support automation hardly has a good reputation. Yet more and more companies are adopting automation as part of their customer service strategy. Why? Because when done well, support automation can give customers a better experience and reduce the stress on their …

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